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 <meta name="ContentStart"><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">一、门诊就诊流程</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（一）分诊</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">门诊服务人员做好预检分诊工作，帮助病人正确选科，应做到非传染病与传染病分开，防止门诊范围内的交叉感染，从而提高门诊工作效率和质量。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（二）挂号</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.门诊病人</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">首次</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">就诊时必须挂号。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.凡就诊病人应持门诊病历就诊。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（三）候诊</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.病人挂号后到相应门诊科室候诊。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.就诊人员较多的科室,科室工作人员要维持好候诊室的秩序，告诉病人等候次序，安排病人依次就诊。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">3.对病情较重较急的病人及时安排优先就诊，回答病人提出的相关问题，需进行特殊检查或转科转院的病人进行指导和处理帮助，对可疑传染病人采取及时措施，对病人进行健康宣教、保持门诊环境的有序、安静和卫生。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（四）就诊</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.诊室要求每位医师每次就诊一位病人，允许一位家属陪同，其他病人不得入内。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.医师接待病人前以及诊治完每一位门诊病人后都要洗手；要耐心听取病人的病史陈诉和进行认真的体检，必要时作相应的检验和特殊检查。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">3.医师根据病情和检查作出初步诊断；要认真书写门诊病历，做到简明扼要、明确清楚、内容规范、项目齐全。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">4.医师提出的治疗意见应向病人清楚而如实地说明，在征得病人同意后才能予以治疗，或开出处方到药房取药。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">5.医师对疾病诊断有疑问，可嘱病人复诊复查，或请上级医师会诊，或进行疑难病例讨论直至转科转院。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">6.凡需出具疾病诊断证明书者，应由综合服务中心统一盖章，以保持诊断书的严肃性。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（五）医技科室检查和治疗</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.凡需要作化验检查、放射超声影像检查、心电、门诊小手术、注射、清创换药等检查治疗时，医师必须开出检查或治疗申请单。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.医师应</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">交代</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">检查或治疗前的准备及注意事项，对个别要预约登记者应予说明，并告诉上述检查单的报告出具时间和取单地点、手续等。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（六）取药</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.门诊医师必须严格执行处方制度，处方内容齐全。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.药</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">房药师</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">不得擅自修改处方，门诊医师要嘱告病人所开处方药物内容和用途。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">3.药</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">房药师</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">发药前要认真查对，并向病人说明用法和注意事项。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（七）离院、留院观察、入院或转院</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.病人经诊治后，大多数人取药后离院回家，但病情较重或诊断不明需进一步观察病情变化者，可根据病情程序和住院病床情况，作出转门诊观察室观察或住院的处理决定，开出住院通知单，办理入院手续。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.对应转院治疗者，要开具转院意见书，并提出转向何院的建议。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">二、急诊就诊流程</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.医生诊治</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">急诊医生根据患者的病情轻重程度决定诊治患者的次序，非危重病患者按先后顺序排队等候。患者及家属应积极配合医护人员救治。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.患者交费</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">急诊医生</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">可根据具体情况开通绿色通道，先行检查或治疗，病情稳定后补开</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">处方，患者或患者家属在收费处交费</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">3.检查、取药</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">患者交费后，在药房取药或到相应检查科室做检查。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">4.住院及离院</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">急诊医生根据患者病情及要求决定其住院或离院。医疗保险的患者在办理住院手续时，需出示相关证件。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">三、就诊期间应知晓的相关事务</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.就诊时请配合医生一人一诊室，以充分保护就诊病人的隐私权。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.医保病人就诊时请出示医保卡，如慢性病种，特殊病种的均需出示证件并告知经治医师，以免给您就诊造成麻烦。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">3.医生开出相关检查、化验项目，药物后，请到收费窗口完成缴费，再进行检查、检验和取药。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">4.为保证就医快捷顺利，就诊时请注意查看墙上标识、服务流程，医院设有预检分诊台，可为患者提供医疗咨询服务，如有困难请向预检工作人员寻求帮助。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">四</span></span><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">、就诊期间应遵守的规章制度</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（一）就诊期间您享有以下权利</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.有权知晓就诊医生及其他相关工作人员。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.在就诊过程中拥有隐私保护权。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">3.有权了解诊疗方案、参与诊疗过程决策及拒绝或终止治疗。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">4.如果对诊疗过程有意见或建议，您可以去医务科反映。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">（二）就诊期间您需承担以下义务</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">1.请您提供正确的个人身份、疾病及诊疗相关的信息，不得故意隐瞒事实或提供与事实相悖的信息，否则，医务人员无法对您进行正确的诊治，并可能致严重不良后果。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">2.为保特良好的就医环境，请您不要在大厅、候诊区、走廊、诊室内吸烟、随地吐痰和乱扔瓜皮纸屑，不要大声喧哗，自觉遵守就诊秩序，保持安静，依序就诊。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">3.请您保管好自己的随身物品，不要让不熟悉的人保管物品或代办交款手续，不要相信医托，以免发生不必要的损失。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">4.请配合医生及其他相关医务人员的治疗计划，按时复诊。当拒绝治疗或不遵从指导时需承担相应的责任。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;"><span style="font-family:仿宋_GB2312">5.请爱护医院财物，无故损坏需按价赔偿。</span></span></p><p style="font-size:14px;text-autospace:ideograph-numeric;line-height:37px;"><span style="font-family:仿宋_GB2312;font-size:21px;">&nbsp;</span></p><p><br/></p><meta name="ContentEnd">