acd安装
ACD：自动呼叫分配器 (ACD: Automatic Call Distributor)
ACD is an abbreviation of "Automatic Call Distributor".
ACD是“自动呼叫分配器”的缩写 。
It is a system or device that can identify, administer and provide direction to huge volumes of incoming calls. ACDs repeatedly use a voice menu to direct callers based on the customer's selection, telephone number, selected incoming line to the system or time of day the call was processed. It is a division of the computer telephony integration (CTI) system. Computer telephony integration (CTI) and computer-supported telecommunications applications (CSTA) are intermediate software that can create highly developed ACD systems. Professionals and specialists assert that "the discovery and innovation of ACD technology made the idea of a call center achievable."
它是可以识别，管理大量呼叫并为其定向的系统或设备。 ACD反复使用语音菜单，根据客户的选择，电话号码，选择的系统入局线路或处理呼叫的时间引导呼叫者。 它是计算机电话集成(CTI)系统的一部分。 计算机电话集成(CTI)和计算机支持的电信应用程序(CSTA)是可以创建高度开发的ACD系统的中间软件。 专业人士和专家断言：“ ACD技术的发现和创新使呼叫中心的构想成为可能。”
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